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Terms & Conditions

1. Online representation of products

Here at GAIA Marketing (a trading name of GAIA Marketing Solutions Limited) we make every effort to accurately portray the colours of products, however monitors and computers vary in terms of their reproduction of colour so you the buyer should note that these have to be classed as approximations. If you are concerned we would recommend contacting us where we can further advise you.

2. Prices

All of prices are listed in Pounds Sterling (£GBP). For any European or International Orders, your payment card provider will take payment in your local currency at their published exchange rate.

Orders are subject to acceptance by the company and to availability of goods and will be charged at the prices ruling at the time of acceptance. Delivery costs will be those as quoted at the time of acceptance of the order unless subsequently agreed otherwise by the customer.

The price of the Goods shall be the price quoted by us on our website on the Order Summary Page, unless agreed otherwise by us in writing. We reserve the right to amend any typographical clerical error or omission to prices where reasonable to do so. The price is inclusive of any payable value added tax in the UK and postage and packaging detailed once delivery services have been chosen.

3. Delivery

Our goods are usually delivered using DPD. If goods are out of stock, then we will endeavour to contact you through the details you have provided to us. Should you provide us with a mobile telephone number, we may pass on this information on to our courier in order for them to provide you with updates direct to your mobile regarding your delivery status. By providing us with this information, you are authorising GAIA Marketing to use this information for this purpose.

4. Making your order

You need to search our website for the goods you desire to purchase using your internet browser and our navigation menu system. Once you have selected the appropriate product(s) complete the order form in full and follow the instructions detailed on the website to complete your payment.

5. Order Fulfilment

You understand that we make every possible effort to update the website to accurately reflect our stock levels. However, in circumstances where you have ordered an item that is out of stock at the point of picking, your order will be automatically 'back-ordered', while we order new stock or await supply. In these circumstances our Customer Services Team will be happy to present you with options. If your goods are out of stock and discontinued so that we are unable to source the goods, we will make every effort to offer you an alternative if possible. If these alternatives are not acceptable, you may cancel your order at any time.

If your chosen products are in stock your order will be processed as quickly as is reasonable to do so. We will deduct the price payable for your chosen products and delivery services from your nominated credit card or method of payment and your chosen products will be dispatched to you forthwith.

You understand that we aim to deliver in stock items within the stated delivery windows.

6. Correspondance

GAIA Marketing provides an internet-based service. Therefore, e-mail is a fundamental part of our service and we are not obliged to accept orders where a valid e-mail address is not provided. Our primary method of communication regarding your order will be via e-mail. You understand that we endeavour to manage the emails we receive as effectively and as efficiently as we can during normal working hours. Our online shopping system should ensure that you receive an automated email receipt confirming your registration, your order, and any amendments or adjustments that are subsequently made. In the event of cancellations, refunds or part-refunds, you will also receive confirmatory emails.

You understand that we make every reasonable effort to contact you by email in circumstances that reasonably require us to do so. You undertake to enter a valid email address and to check your emails reasonably frequently until your order is completed to your satisfaction so that you are aware of any notifications that may be necessary to provide.

7. Cancellation

It is your right to cancel your order within 7 working days of receiving the goods. If the cancellation comes about because the goods are not suitable you will need to pay the cost of the return postage. You are entitled to a refund or an exchange in those circumstances. If the goods are faulty or are not exactly as described, then you have the right to request a refund of the return postage as well as a refund or an exchange of the goods.

8. Returns and dissatisfaction

Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 28 working days of your receipt of the Goods. Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts in the condition in which they were originally sent and sellable, and the returns procedure has been strictly adhered to. See our returns policy for more information.

If GAIA Marketing have sent you items in error, according to your originally placed order, or if items are faulty or damaged we will refund your return postal costs.

In all other circumstances, GAIA Marketing reserves the right to recoup postage costs made for exchanged or returned items.

9. Complaints

It is our express intention to deal with your complaints confidentially, fairly and speedily. Please endeavour to let us know of any complaint within 7 working days if at all possible. If you have a complaint or any other query please advise us in the first instance by e-mail to We will endeavour to advise you what to do to resolve the complaint and we will do our best to do that within 5 working days. We will keep you informed by telephone or e-mail as to what progress is being made towards resolution of the complaint.

10. Basis of sale

You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form. The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

11. Risk and property

Risk of damage to or loss of your chosen products shall pass to you on delivery of them. Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

12. Consequential loss

It is strongly agreed that we shall not be responsible to you or any other party for any consequential/subsequent loss in any event whether occurred by non/late delivery, or any other circumstance.

13. Received Materials

By sending GAIA Marketing materials of any kind, you are agreeing to GAIA Marketing's terms and conditions on received materials. As soon as GAIA Marketing has received materials, GAIA Marketing will become the sole owner and therefore will hold all rights for the materials received, unless the sender has explicitly stated otherwise.

14. Intellectual property rights

GAIA Marketing owns all intellectual property rights in the website and in the material published on it with the exception of the products that we offer. Those works are protected by copyright laws around the world. All such rights are reserved. You may print off one copy, and may download extracts of any page(s) from the website only to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. GAIA Marketing's status as the owner of content on the website must always be acknowledged. You must not use any part of the content on the website for commercial purposes without obtaining a license to do so from GAIA Marketing. If you print off, copy or download any part of the website in breach of these general conditions, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

15. Force majeure

We shall not be liable to you or be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:

Act of God explosion flood tempest fire or accident;


War or threat of war sabotage insurrection civil disturbance or requisition;


Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;


Import or export regulations or embargoes;


Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of us or of a third party);


Power failure or breakdown in machinery.

16. General

If any provision of this agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this agreement and the remainder of the provision in question shall not be affected thereby.

The contract shall be governed by the laws of the United Kingdom.

17. Whole agreement

The terms and conditions set out in this agreement represents the entire agreement.

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GAIA Marketing Solutions Limited. 248 Seabrook Road, Hythe, Kent, CT21 5RQ, UK
Company Registration No. 12779881