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Delivery Delays

We are currently experiencing delivery delays due to incredibly high demand and the effects of COVID-19. We are still operating as usual but please check the product descriptions for the items you wish to order before purchasing.

We have received a particularly high volume of hot tub orders recently which has depleted our stock levels. Most hot tubs are still available to order although deliveries will be severely delayed. Estimated delivery dates can be found in the product description for each item.

Where do we ship to?

We currently offer shipping to most european countries, delivery charges will be calculated automatically at the checkout. You can view a full list of the countries we ship to and our standard size parcel rates here.

What courier do we use?

Most parcels are delivered by DPD although we may occasionally use other providers such as Royal Mail.

When will my parcel arrive?

With most orders the estimated delivery date will be in the confirmation email automatically sent to you after you make your purchase. If you are unable to find the estimated delivery date in the email sent to you please call our customer services team, they will be happy to help.

Can I track my parcel?

All of our parcels are sent using a tracked and signed service. As soon as your item(s) have been dispatched you will automatically be sent an email containing tracking information.

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GAIA Marketing Solutions Limited. 248 Seabrook Road, Hythe, Kent, CT21 5RQ, UK
Company Registration No. 12779881