Effective Date: 05/08/2020
We respect privacy and your rights to control your own personal data. Your data is highly valued and securely protected by us. We have never and will never sell your data to any third parties.
THE TYPES OF PERSONAL INFORMATION WE COLLECT
We collect information you voluntarily provide to us when you place an order or sign up to our newsletter. These include personal information details such as your phone number, address, email address and date of birth.
INFORMATION WE COLLECT AUTOMATICALLY
We automatically collect information about you, primarily focused on the device you are searching our products and services with such as iPhones, iPads, Android phones or tablets and desktops. This is to ensure the formats we provide imagery and detail on our products is best displayed and user friendly across all platforms and operating devices. This ensures that when we design our website or make amendments and improvements to our website, you have the best experience on the device you are using to maximise your shopping experience and make it as smooth as possible. We may well also collect your general geographic location, as indicated by your IP address, your browser type, the web pages you visit and which parts you may interact with. We may well obtain further information through social media platforms you may use to further improve the information and products that are more relevant to you.
CUSTOMER SERVICE CONTACT DATA
Should you have the requirement to contact us for any assistance with your online order, or just need some information regarding a product or service, we may store your contact details to ensure we offer you the best service and after care. This may include your phone number, email address, home address or work contact number. This would also include any contact made through the social media channels we offer, such as chats or group messages. In the event you may return a product for an exchange or refund, we will use the contact information you have voluntarily provided to ensure we respond in the appropriate timescale and resolve any issues as smoothly as possible, keeping you informed of the progress if and when required.
ONLINE PAYMENT RESOLUTIONS
We use data to protect the security and safety of all our products and services at GAIA Marketing and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements. Third Party payment providers we use online, such as Stripe or Worldpay will never disclose any information with us that is not a requirement to resolve any issues customers may have raised. This is in regard to a product or service they have made payment for, or are seeking a refund or challenging a potentially fraudulent use of their account.
SECURITY AND STORAGE OR PERSONAL INFORMATION
We take protecting the security of your personal information as our highest priority. All our data is stored on top tier industry strength secured servers. Hosted in fully accredited data centres used by high profile industries including Government. All Third Party Companies such as Stripe and Worldpay provide industry standard encryption and adequate security measures, inline with their minimum security expectations. However, while we ensure sensible precautions to guard the personal information we collect, no security system is impenetrable.
As you are in control of your personal data at all times, you can request a copy of the details we hold about you. You can also inform us of any changes you may wish to change about your details. You can ask us to remove or delete any details you are not happy for us to store about you. Our aim is to act swiftly in a sensible time frame to resolve this request from you. We aim to resolve your request within seven days.
HAVE A QUESTION? LET US KNOW
If you have any queries or concerns please let us know. You can find more information on how to get in touch on our contact us page.